🛍️ Vendor Guide — How It Works
Step 1: Sign Up & Log In
1. On the home page, open the Vendor Signup tab.
2. Fill in: Owner Name, Shop / Business Name,
WhatsApp Number (10-digit), Complete Shop Address and Zipcode (6-digit).
3. (Optional) Upload a Shop Image — JPG / PNG / WEBP, up to 2 MB.
4. Set a 6-digit PIN and confirm it — this PIN is your login password.
5. Click Send OTP. A 6-digit OTP arrives on your WhatsApp number (valid 5 minutes).
6. Enter the OTP and click Verify OTP & Register.
7. Your account is created and a ₹100 welcome bonus is added to your wallet.
8. The account becomes active only after the admin/support team verifies it —
you get an in-app notification and a WhatsApp message, and the team contacts you for verification.
9. To log in later: open the Login tab, enter your WhatsApp number + 6-digit PIN.
Forgot your PIN? Use the Forgot PIN? link and reset it via WhatsApp OTP.
Step 2: Your Dashboard Menu
After login you get these menus:
📊 Dashboard — wallet balance, monthly bonus, orders, customers and sales at a glance.
➕ Add Order — create a new order and give cashback.
👥 My Customers — your customer list; add customers, send gifts, import/export.
📋 Order History — every order with amount, cashback, fee and status.
⚙️ Settings — set up your cashback slabs.
💰 Wallet — balance, monthly bonus and recharge.
📈 Reports — sales, cashback and fee performance.
💬 WhatsApp Support — contact the platform team directly.
Step 3: Cashback Slabs Setup
1. Dashboard → Settings → Cashback Slabs.
2. Example slabs: ₹1–₹100 → 10%, ₹101–₹300 → 15%, ₹301+ → 20%.
3. Minimum order is ₹1; the slab ranges and percentages are fully up to you.
4. At least one slab is required — you cannot add orders without one.
Step 4: WhatsApp Connection
Every customer message is sent from your own WhatsApp number. This setup is done by the
platform team — you don't need to do anything.
1. The admin creates a WhatsApp instance for your shop.
2. All cashback, gift and reward messages go from your connected number.
3. If WhatsApp isn't connected, messages will fail — ask the admin to check your connection.
Step 5: How to Add an Order
1. Open ➕ Add Order → enter the customer's WhatsApp number and the order amount.
2. Click Get Customer Details.
3. If the customer already exists → their name and pending cashback are shown.
4. If it's a new customer → just enter a name and continue (no OTP needed).
5. The order box shows the platform fee that will be deducted and your wallet balance.
6. Click Create Order. Cashback is credited to the customer and the platform fee is deducted from your wallet.
7. Any pending balance the customer already has is adjusted against the order amount automatically.
Important: If your wallet balance is less than the platform fee, the order will
not be created. Recharge your wallet first.
Step 6: Reward Customers with Gifts 🎁
Gifts are 100% FREE. Sending a gift does not cut anything from your wallet, and
the customer receives the full gift amount.
Send Gift to one customer:
1. Go to My Customers.
2. Click 🎁 Send Gift next to the customer.
3. Enter the gift amount (₹1 – ₹1,00,000) and confirm.
4. The amount is added to the customer's reward balance and a WhatsApp message is sent instantly.
Bulk Gift to many customers:
1. Go to My Customers → click 🎁 Bulk Gift.
2. Tick the customers you want to reward (up to the allowed maximum).
3. Enter the gift amount per customer and confirm.
4. Messages are sent one by one with a safe gap so your WhatsApp does not get blocked.
Need to add customers first? In My Customers you can add a customer with just a
name + WhatsApp number (no OTP), or import a CSV of name, phone,
and export your list anytime.
Step 7: Wallet & Platform Fee
1. On each order, a small platform fee (a percentage set by the platform) is deducted from your wallet.
2. Every month on your signup anniversary a ₹100 free bonus is added to your wallet balance.
Nothing is deducted or forfeited — if some of it is not used, that amount stays in your wallet
and carries forward to the next month, so small shops pay very little out of pocket.
3. Gifts never use your wallet (they are free).
4. Recharge anytime: Wallet → Razorpay (minimum ₹10).
5. See all debits and credits in your wallet transaction list.
Step 8: Reports & How You Profit
1. Reports shows: Total Sales, Total Orders, Average Order Value,
Total Cashback Given, Total Collected and Pending Cashback.
2. A Monthly Performance table shows orders, revenue, cashback and platform fees per month.
3. Use these numbers to see which slabs and gifts bring customers back the most.
4. Where your profit comes from: cashback and free gifts turn one-time
buyers into repeat customers — more visits, more sales. Your only cost is the small per-order
platform fee, and gifts cost you nothing.
❓ Frequently Asked Questions
Q1. How do my customers get their cashback?
You simply add the order (customer name + WhatsApp number + amount) from your dashboard. The cashback
is credited to that customer's reward balance and, after 1–24 hours, the customer receives a WhatsApp
message from your own shop number. There is nothing extra for you to do.
Q2. When is the cashback message sent?
Between 1 and 24 hours after the order is added (a random delay so it looks natural).
If the same customer shops again within that hour, both purchases are shown in a single message.
The message always comes from your shop's WhatsApp number.
Q3. What is the platform fee?
A small percentage of the order value, deducted from your vendor wallet on every order — that is the
only charge of this SaaS model. The exact percentage is set by the platform and is shown on the
Add Order screen before you confirm. Gifts carry a 0% fee — sending gifts is completely free.
Q4. What is the ₹100 bonus?
Every vendor gets a ₹100 wallet bonus at signup, and a fresh ₹100 is added every month
on your signup anniversary — right into your wallet balance. Nothing is ever deducted or forfeited, so any amount
you have not used simply carries forward to the next month. This bonus helps pay the platform fee on
orders, so most small shops pay very little from their own pocket. Once your wallet is used up, recharge from the
Wallet page via Razorpay. Sending gifts never uses this bonus (gifts are free).
Q5. Are gifts really free?
Yes. Gift rewards are 100% free. You can send any amount (₹1 – ₹1,00,000) to a single
customer, or in bulk to many customers at once — nothing is deducted from your wallet, and the customer
receives the full amount.
Q6. How does the WhatsApp connection work?
The platform team sets it up for your shop. Once connected, all cashback, gift and reward messages are
sent from your own WhatsApp number, so your customers know the message is from you.
You do not need to configure anything.
Q7. How does a customer redeem their balance?
When you click Get Customer Details while adding an order, the customer's pending
balance is shown. That balance is automatically adjusted against the order amount, so you collect only
the remaining amount from the customer.
Q8. Why was my order blocked?
Orders are blocked when your wallet balance is less than the platform fee. Recharge your wallet
(Wallet → Razorpay, minimum ₹10) and then add the order again. Also make sure at least
one cashback slab is set up in Settings — orders cannot be added without a slab.